Services
Full-Service Collections
- Collection efforts designed to resolve delinquency
- Designated collection professionals dedicated to your accounts
- Monthly or semi-monthly account statements
- Dedicated lockboxes for access to your funds
- Comprehensive bankruptcy administration to maximize your recovery
- Insurance coverage tracking
- Insurance claims administration
- Repossession administration from agent assignment to liquidation
- Thorough deficiency documentation
- State-of-the-art telephony including predictive dialer and interactive voice response (IVR) systems to support credit card and electronic check processing over the phone and internet
Customer Service
- Welcome calls and letters
- Inbound call handling
- Mail processing, including customer inquiries and payment posting
- Returned check processing
- Custom messages available on monthly and semi-monthly account statements
Title Administration
- Secure fireproof safes for title storage
- Reconciliation of titles to loans
- Facilitation of repo titles
Reporting Services
- Cash Collection
- Delinquency
- Accounts out for Repossession
- Repossession Inventory
Purchase Policy Administration
- Evaluation and consulting on your existing purchase policy
- Custom-tailored programs to meet the needs of your dealership
- Two distinct captive finance programs tailored to the subprime market, including semi-monthly and monthly programs
- Proprietary scoring system evaluates your risk
- Standardized risk-based pricing
- Loan process management from application through funding, including web-based application submission with integrated credit bureau analysis and vehicle bookouts
- Real-time access to your credit decisions and application/funding status
- Comprehensive document verification
- Detailed management of loan loss reserves